What To Know Before You Visit

Visitor enjoys paintings by Emily Carr, Photo: Pardeep Singh

WE CARE ABOUT YOU AND YOUR SAFETY

Since re-opening, procedures have been put in place to ensure that the Vancouver Art Gallery is safe, sanitized and ready to welcome all visitors, volunteers and staff. The Gallery’s health and safety protocols follow the latest health, safety and cleaning measures as outlined by government agencies and health industry experts. We have also increased these standards by requiring masks. Our protocols are designed to help everyone feel and stay safe and visit us with confidence.

By following the Gallery’s health and safety protocols, you are safeguarding your health and the well-being of others, ensuring that you can have a great art experience.

This information is subject to change in accordance with public health orders. Please ensure to check for latest updates before arriving for your visit.

To fully enjoy your visit at the Gallery, please make note of the following policies:

  • As of November 24, 2021, all visitors over the age of 12, including those dining at 1931 Gallery Bistro, attending on-site events, or visiting the Gallery Store or Art Rental and Sales Showroom, will be required to present proof of full vaccination. 

    Before entering the Gallery, visitors aged 12 and over must be prepared to show:

    • A BC Vaccine Card (Find out how to access yours through the BC Government website here »)
    • A provincially or territorially recognized vaccine record for guests visiting from outside BC
    • Proof of vaccination used to enter Canada for guests visiting from outside Canada
  • Masks, face shields or face coverings are mandatory for visitors aged 5 and over.
  • Book timed-entry tickets in advance, including members. Tickets will also be available for sale at the Admissions Desk in the lobby.
  • Do not visit if you are feeling unwell.
  • Complete our contact tracing procedure upon arrival or in advance of your visit by purchasing your tickets online or by completing the self-assessment checklist here.
  • Maintain social distance.
  • All current and future special events and activities at the Gallery will follow Public Health Office (PHO) orders on gatherings and events.
  • Follow the Gallery’s Health and Safety Guidelines, outlined below.

 

VISITOR CODE OF CONDUCT

 

To ensure the best experience possible, it is important that all of us are respectful of fellow visitors, staff and volunteers. As a reminder, the Vancouver Art Gallery welcomes everyone to share in the art experience. To ensure an optimal experience we remind visitors to:

  • Refrain from shouting and/or demonstrating aggressive and rowdy behaviour.
  • Not use discriminatory and/or profane language or gestures.
  • Consider your cell phone use while enjoying the Gallery’s exhibitions. We suggest that cell phones be set to the silent or vibrate mode while in the galleries.
  • Always adhere to the Gallery’s Health and Safety Guidelines, outlined below.

For all additional inquiries, please contact customerservice@vanartgallery.bc.ca.

BOOK TICKETS NOW

 

PLANNING YOUR VISIT — GALLERY HEALTH AND SAFETY GUIDELINES

 

To ensure the well-being of both Gallery staff and visitors:

  • Do not visit the Gallery if you are not feeling well.
  • Masks are mandatory for those aged 5 and over during your entire visit.
  • Follow all posted health and safety guidelines.
  • Arrive no earlier than 10 minutes before your scheduled time to avoid crowding.
  • Keep coats and personal items with you. Coat Check will be open for oversized bags only.
  • Do not gather in groups outside of your normal “social circle” or bubble. Recommended group size is up to 6 persons.
  • Maintain social distance from other visitors at all times.
  • Use hand sanitization stations located throughout the building.
  • Cover coughs and sneezes with a tissue; if no tissue is available, use your elbow.

It is important that you consider the following questions prior to visiting the Gallery. If your answer is “yes” to any of the following questions, please do not visit the Gallery:

  • Have you had close contact with or cared for someone diagnosed with COVID-19 within the last 14 days?
  • Have you been in close contact with anyone who has traveled outside of Canada within the last 14 days?
  • Have you experienced any cold or flu-like symptoms in the last 14 days (including fever, cough, sore throat, respiratory illness, difficulty breathing)?
  • Have you attended any mass gatherings in the last 14 days where proper health and safety protocols were not used?

WHAT TO EXPECT AT THE GALLERY

 

The following points outline the physical changes made to your guest experience:

  • Plexiglas barriers have been installed at service desks. All frontline staff will wear masks and gloves unless behind a plexiglass barrier.
  • Children must always stay with an adult.
  • Systematic frequent cleaning practices are in place throughout the Gallery.
  • Washrooms will be cleaned every hour or, if at capacity, every 30 minutes.
  • High-touch points, such as service counters, will be cleaned every 30 minutes.
  • Water fountains are not in service.
  • Elevator use is limited to one person or one group from the same social circle or “bubble” at a time.
  • Digital Visitors’ Guide is available with your e-mail ticket confirmation, on the Gallery’s website and through on-site signage with a scannable QR Code. Visitors and members are encouraged to download the Visitors’ Guide on their smartphones to use as reference during their visit or to print a copy at home.
  • Physical audio guides will not be available. Instead, visitors can scan QR Codes on labels within the exhibitions or visit select exhibition webpages to enjoy a self-guided audio tour.

 

RESPONDING TO AN OUTBREAK

 

Should the Vancouver Art Gallery learn that a person who has been within the building later tests positive for COVID-19, the Gallery will take immediate and decisive action to limit the risk to our visitors, employees, volunteers and community. Public health agencies will be immediately contacted for further investigation, and we will follow their guidance in carrying out deep cleaning and sanitation of the entire building. We will also close the Gallery for 3 days and notify everyone who has visited and request that they self-quarantine.

As the building re-opens, the health and safety of everyone entering the Gallery remains of the highest priority.

LIMITATION OF LIABILITY

 

In public spaces where people come together, such as the Vancouver Art Gallery, there is a risk of exposure to the coronavirus (COVID-19). To minimize this risk, it is important that we help each other stay healthy and safe by following health and safety guidelines, wearing a mask, maintaining social distancing, washing your hands frequently and limiting touch points. By being in public spaces like the Vancouver Art Gallery, you assume responsibility for following all the guidelines and protocols intended for the safety of all people.

 

TICKETED ENTRY TIMES

 

All visitors, including Gallery Members, will be required to select a specific entrance time to manage crowding, capacity and queuing.

  • Online ticket purchases are strongly encouraged for all visits. On-site tickets will also be available for purchase at the Admissions Desk or to reserve at the Membership Desk.
  • Online tickets will be available on the Gallery’s website with specific entry times set at 60-minute intervals.
  • Members will also need to book timed-entry tickets. If you are no longer able to visit during your selected time slot, please contact membership@vanartgallery.bc.ca to cancel your reservation so that a space can be opened up for another member.
  • Renewals and new membership transactions can be processed on the Gallery’s website. Membership Desk staff will be available to assist members who cannot make their purchases online.

BOOK TICKETS NOW

AFFECTED ACTIVITIES AND EVENTS

 

  • Public tours, programs and special events are postponed until further notice, as guided by the Provincial Health Officer and the provincial government.
  • In accordance with provincial health orders, for all indoor special events of 50 persons are more, participants aged 12 years and older will be required to provide proof of vaccination (eg. BC Vaccine Card). Each event will include applicable information when advertised.
  • Virtual Adult and Family Programs continue to be offered weekly: Art Connects and Art At Home

 

GALLERY STORE

 

  • All visitors aged 12 and over must provide proof of full vaccination and corresponding government issued photo ID (for ages 19 and over).
  • The Store will sanitize shopping baskets between uses.
  • Visitors must wear a mask in this confined area.

Find out more about the Gallery Store »

ART RENTAL & SALES

 

  • Access to the Art Rental & Sales Showroom will be by appointment only. To make an appointment, please contact info@artrentalandsales.com.
  • Only 2 clients will be permitted within the Showroom at any given time.
  • Clients must wear a mask in this confined area.
  • All visitors aged 12 and over must provide proof of full vaccination and corresponding government issued photo ID (for ages 19 and over).

Find out more about Art Rental & Sales »

LIBRARY & ARCHIVES

 

  • Access to the Gallery’s Library & Archives is by appointment only. To make an appointment, please contact library@vanartgallery.bc.ca.
  • Only 2 visitors will be permitted within the Library at any given time.
  • Visitors must wear a mask in this confined area.
  • All visitors aged 12 and over must provide proof of full vaccination and corresponding government issued photo ID (for ages 19 and over).

Find out more about the Gallery’s Library & Archives »

1931 GALLERY BISTRO

 

  • All visitors aged 12 and over must provide proof of full vaccination and corresponding government issued photo ID (for ages 19 and over).
  • The Bistro will limit capacity to 50% to ensure physical distancing.

Find out more about 1931 Gallery Bistro »

 

For the latest information on COVID-19, please visit the Province of British Columbia’s website »

For additional inquiries about the Gallery’s safety measures and procedures, please contact customerservice@vanartgallery.bc.ca.