We Care About You and Your Safety
Since re-opening, procedures have been put in place to ensure that the Vancouver Art Gallery is safe, sanitized and ready to welcome all visitors, volunteers and staff. The Gallery’s health and safety protocols follow the latest health, safety and cleaning measures as outlined by government agencies and health industry experts. We have also increased these standards by requiring masks. Our protocols are designed to help everyone feel and stay safe and visit us with confidence.
By following the Gallery’s health and safety protocols, you are safeguarding your health and the well-being of others, ensuring that you can have a great art experience.
To fully enjoy your visit at the Gallery, please:
- Wear a mask, face shield or face covering (mandatory, effective July 31).
- Book timed-entry tickets in advance, including members.
- Do not visit if you are feeling unwell.
- Complete our contact tracing procedure upon arrival or in advance of your visit by purchasing your tickets online or by completing the self-assessment checklist here.
- Keep 2 metres (6 feet) apart.
- Follow the Gallery’s Health and Safety Guidelines, outlined below.
Visitor Code of Conduct
To ensure the best experience possible, it is important that all of us are respectful of fellow visitors, staff and volunteers. As a reminder, the Vancouver Art Gallery welcomes everyone to share in the art experience. To ensure an optimal experience we remind visitors to:
- Refrain from shouting and/or demonstrating aggressive and rowdy behaviour.
- Not use discriminatory and/or profane language or gestures.
- Consider your cell phone use while enjoying the Gallery’s exhibitions. We suggest that cell phones be set to the silent or vibrate mode while in the galleries.
- Always adhere to the Gallery’s Health and Safety Guidelines, outlined below.
For all additional inquiries, please contact firstname.lastname@example.org.
NEW GALLERY HOURS OF OPERATION
- Monday, Wednesday, Thursday, Saturday and Sunday: 10 AM to 5 PM
- Tuesday: 12 to 8 PM (by donation from 5 to 8 PM)
- Friday: 12 to 8 PM
PLANNING YOUR VISIT — GALLERY HEALTH AND SAFETY GUIDELINES
To ensure the well-being of both Gallery staff and visitors:
- Do not visit the Gallery if you are not feeling well.
- Provide contact information at the Admissions Desk, if purchasing a ticket on-site. If you have booked your ticket online or completed the Gallery’s self-assessment checklist in advance, this contact tracing step has already been completed.
- Wear a mask or facial cover during your entire visit (a requirement). If you do not have a mask, disposable ones are available for $1 at the Gallery.*
- Follow all posted health and safety guidelines.
- Arrive no earlier than 10 minutes before your scheduled time to avoid crowding.
- Keep coats and personal items with you. Coat Check will be open for oversized bags only.
- Do not gather in groups outside of your normal “social circle” or bubble. Recommended group size is up to 6 persons.
- Remain at least 2 metres (6 feet) apart from other visitors at all times.
- Be patient as there are a limited number of visitors allowed in the Gallery spaces, elevators and washrooms at any time.
- Use hand sanitization stations located throughout the building.
- Cover coughs and sneezes with a tissue; if no tissue is available, use your elbow.
*Exceptions to the mask policy are those with a medical issues or disabilities prohibiting the use of masks or those under 5 years old. Religious coverings and face shields are welcome.
What to Expect at the Gallery
The following points outline the physical changes made to your guest experience:
- Building capacity is limited. Floor markers and signage have been placed to ensure social distancing and prevent congestion. There may be some additional wait times as a result.
- Children must always stay with an adult .
- Plexiglas barriers have been installed at service desks. All frontline staff will wear masks and gloves unless behind a plexiglass barrier.
- Systematic frequent cleaning practices are in place throughout the Gallery.
- Public washrooms are limited to 2 persons in the exhibition spaces, and the general public washroom in the Gallery Lobby is closed.
- Washrooms will be cleaned every hour or, if at capacity, every 30 minutes.
- High-touch points, such as service counters, will be cleaned every 30 minutes.
- Water fountains are not in service
- Elevator use is limited to one person or one group from the same social circle or “bubble” at a time.
- Digital Visitors’ Guide is available with your e-mail ticket confirmation, on the Gallery’s website and through on-site signage with a scannable QR Code. Visitors and members are encouraged to download the Visitors’ Guide on their smartphones to use as reference during their visit or to print a copy at home.
- Physical audio guides will not be available. Instead, visitors can scan QR Codes on labels within the exhibitions or visit select exhibition webpages to enjoy a self-guided audio tour.
Screening Upon Arrival
It is important that you consider the following questions prior to visiting the Gallery, if the answer is “yes” to any of these questions please do not visit the Gallery:
- Have you had close contact with or cared for someone diagnosed with COVID-19 within the last 14 days?
- Have you been in close contact with anyone who has traveled outside of Canada within the last 14 days?
- Have you experienced any cold or flu-like symptoms in the last 14 days (including fever, cough, sore throat, respiratory illness, difficulty breathing)?
- Have you attended any mass gatherings in the last 14 days where proper health and safety protocols were not used?
Upon arrival visitors will be able to answer these questions through an on-line app, as well as provide their contact information for contact tracing purposes. Please show your completed on-line form to Gallery Staff upon entry.
- Complete the self-assessment checklist in advance here.
- If you are purchasing a ticket on-site, the Gallery representative will require contact information for contact tracing purposes.
Responding to an Outbreak
Should the Vancouver Art Gallery learn that a person who has been within the building later tests positive for COVID-19, the Gallery will take immediate and decisive action to limit the risk to our visitors, employees, volunteers and community. Public health agencies will be immediately contacted for further investigation, and we will follow their guidance in carrying out deep cleaning and sanitation of the entire building. We will also close the Gallery for 3 days and notify everyone who has visited and request that they self-quarantine.
As the building re-opens, the health and safety of everyone entering the Gallery remains of the highest priority.
Limitation of Liability
In public spaces where people come together, such as the Vancouver Art Gallery, there is a risk of exposure to the coronavirus (COVID-19). To minimize this risk, it is important that we help each other stay healthy and safe by following health and safety guidelines, wearing a mask, maintaining social distancing, washing your hands frequently and limiting touch points. By being in public spaces like the Vancouver Art Gallery, you assume responsibility for following all the guidelines and protocols intended for the safety of all people.
TICKETED ENTRY TIMES
Purchase a Timed-Entry Ticket
All visitors, including Gallery Members, will be required to select a specific entrance time to manage crowding, capacity and queuing.
- Online ticket purchases are strongly encouraged for all visits. A limited number of on-site tickets will be available.
- Online tickets will be available on the Gallery’s website with specific entry times set at 60-minute intervals.
- Members will also need to book timed-entry tickets. If you are no longer able to visit during your selected time slot, please contact email@example.com to cancel your reservation so that a space can be opened up for another member.
- Renewals and new membership transactions can be processed on the Gallery’s website. Membership Desk staff will be available to assist members who cannot make their purchases online.
AFFECTED ACTIVITIES AND EVENTS
- Public tours, programs and special events are postponed until further notice, as guided by the Provincial Health Officer and the provincial government. This includes all social events, FUSE, on-site educational school programs and exhibition openings.
- Virtual Adult and Family Programs continue to be offered weekly: Art Connects and Art At Home
- All visitors to the Gallery Store must follow a one-way designated path when entering and exiting the shop.
- The Store will sanitize shopping baskets between uses.
New Hours of Operation:
- Monday, Wednesday, Thursday, Saturday and Sunday: 10 AM to 5:30 PM
- Tuesday and Friday: 12 to 8 PM
ART RENTAL & SALES
- Access to the Art Rental & Sales Showroom will be by appointment only. To make an appointment, please contact firstname.lastname@example.org.
- Only 2 clients will be permitted within the Showroom at any given time.
- Clients MUST wear a mask in this confined area.
New Hours of Operation:
- Monday to Saturday: 10 AM–5 PM by appointment only
LIBRARY & ARCHIVES
- Access to the Gallery’s Library & Archives is by appointment only. To make an appointment, please contact email@example.com.
- Only 2 visitors will be permitted within the Library at any given time.
- Visitors MUST wear a mask in this confined area.
New Hours of Operation:
- Monday to Wednesday: 11 AM–5 PM by appointment only
1931 GALLERY BISTRO
- All visitors to 1931 Gallery Bistro must enter through the outside patio near the Gallery’s Robson Street entrance.
- The Bistro will limit capacity to 50% to ensure physical distancing.
New Hours of Operation:
- Sunday to Thursday: 10 AM to 10 PM
- Friday and Saturday: 10 AM to MIDNIGHT
- Happy Hour: Everyday from 4 PM to 6 PM
For the latest information on COVID-19, please visit the Province of British Columbia’s website »
For additional inquiries about the Gallery’s safety measures and procedures, please contact firstname.lastname@example.org.